RETURNS POLICY
If you change your mind before your order has been shipped we can cancel your order for a full refund or store credit.
If your order has been shipped, you may return the order unopened for a store credit (this refers to the shipping on orders due to change of mind, however we can offer you a store credit for the value of your order should you wish to cancel your order after placing it.
To be eligible for a store credit, your order must be returned unopened in the original shipping packaging.
Our original delivery charges will not be refunded and you are expected to ship the product at your own cost (however if you put a return to sender, the item will be returned at not cost but without tracking and we will not be able to process the return until the items are received).
Once your goods have been received by Glitterazzi, please allow up to 5 working days for your refund to be processed. We will offer a credit for future orders.
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REFUNDS
We offer full refunds or product exchanges for faulty product or incorrect product delivered.
Faulty item will be refunded. Please contact us within 48 hours of receiving your order if you have received a faulty or damaged product. If 48 hours has gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange.
We will ask you to photograph the item send this to us and it will be at our discretion if the items must be returned to complete your refund or exchange. It is also at our discretion whether a replacement will be sent or the cost of the product refunded.
If your order arrived damaged, please contact us and retain all packaging and items. You may be required to bring the product and original packaging into your closet local post office for damage assessments. A refund will not be provided until this has been done.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable.
We will not refund or replace a product if you have changed your mind about purchasing the product or made an incorrect choice.
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